Frequently Asked Questions (FAQ)
1. How do you select the products you rent out?
When building our baby equipment rental inventory, we prioritize international safety standards, ergonomics, and premium brand quality.
3. How is the rental period determined?
You can choose flexible durations—daily, weekly, or monthly—based entirely on your travel itinerary.
5. How is the rented equipment delivered?
Your order will be delivered directly to your address by our professional team on the specific day and time you choose.
2. How can I make a reservation?
You can quickly complete your baby equipment rental reservation by adding the products you need to your cart and selecting your preferred dates on our website.
4. How do I pay for my rental?
You can pay online during the checkout process or directly to our team upon the delivery of your items.
6. Where do you deliver in Istanbul?
We deliver directly to many districts, hotels, and vacation rentals across Istanbul, with the exception of airports.
7. Under what circumstances might a rental request be declined?
Baby equipment rental requests may not be approved in cases of insufficient stock for the requested dates, delivery addresses outside our service zones, or incomplete customer information.
9. Do you require a deposit for rentals?
Yes, a standard deposit is required for every baby equipment rental transaction to help maintain our strict cleaning and hygiene standards.
11. What should I keep in mind when returning the item?
You must return the product clean and washed, just as you received it. If there is heavy soiling from use or physical damage to the rented item, the associated costs will be deducted from the deposit.
8. What should I do if the item I want is not on the website?
Please contact us directly. Thanks to our extensive network, we can often provide alternative solutions tailored to your specific needs.
10. What should I check when receiving the product?
Upon delivery, you should ensure that all equipment is complete, in perfect working order, and completely clean.
12. What happens if I damage an item during use?
Following any damage report, our technical team will conduct an on-site inspection. For issues requiring repairs or rendering the item completely unusable, 40% of the cost is covered by istanbulbabyrental.com, and 60% is covered by the renter.
13. What is the maximum number of items I can rent?
There is absolutely no limit. You can rent all the items you need for your baby at the same time during your trip to Istanbul.
15. How do you clean the products?
As part of our standard procedure, every baby equipment rental return undergoes detailed disinfection and is rigorously cleaned according to the manufacturer's specific instructions.
14. Is the rented equipment brand new or used?
Some of our items are completely brand new, while others are gently used and meticulously maintained.
16. What payment methods do you accept?
You can securely make your payments by choosing the most convenient option for you: credit card, cash, or wire transfer (EFT).
