Help centre
How can we help?
Short answers about booking, delivery, payment and the equipment. Can't find yours? Our team replies on WhatsApp.
Browse by topic
Getting started
How renting baby gear with us works, from choosing to collection.
4 articles
Booking and payment
Prices, payment methods, the deposit and currencies.
6 articles
Delivery and pick-up
Where and when we deliver, and how collection works.
6 articles
Equipment and safety
Cleaning, checks, car seat fitting and what to do if something breaks.
4 articles
Changes and cancellation
Changing dates, extending a rental and cancelling for free.
3 articles
Travelling with kids
Practical answers for getting around Istanbul with a baby or toddler.
2 articles
Most read
Can I cancel for free?
Yes, up to 24 hours before the confirmed delivery time.
How do you clean the equipment?
Every item is cleaned, disinfected and checked between rentals.
How does renting baby gear in Istanbul work?
Choose the equipment, book online, we bring it to where you stay and collect it when you leave.
How is the rental price calculated?
Daily price × rental days, plus delivery and pick-up by distance. The order summary shows every line.
Where do you deliver?
To hotels, apartments and homes across our Istanbul service area. Not to the airport.
How can I pay?
Cash at delivery, card at the door or bank transfer. Nothing is paid in advance online.
Which stroller should I choose for Istanbul?
For short trips and taxis a compact travel stroller; for long walks a full-size stroller with bigger wheels.
Is there a deposit?
Yes, a small refundable cash deposit, paid at delivery and returned at pick-up.
Still need help?
Message us and someone from our Istanbul team will answer.